Corporate Training By Zack Academy - Assertiveness Skills for Business Professionals

Why Should You Take The Assertiveness Skills for Business Professionals Workshop?

Powerful and effective, this Assertiveness Skills for Business Professionals course will teach you to build on your natural communication style, use your unique strengths to your advantage, and eliminate self-sabotaging behaviors. By the end of the day you'll have an arsenal of tools for speaking with more confidence, disarming conflict, and getting others to see your point of view.

Being assertive isn't easy for a lot of people, but it's important to make sure that your voice is always heard loud and clear. At the same time, you don't want to come across as pushy, overbearing, or aggressive. This one-day course will give you a balanced approach that will assure you'll always be heard — and get the respect you deserve. Don't alienate others with aggression — learn to voice your opinions and concerns in the right way.

Assertiveness in Today's Business Environment

• How assertiveness today differs from assertiveness in the past
• The challenges of assertiveness and electronic communication
• The essentials of assertive communication
• How to be assertive without being aggressive
• How to create an assertive message

Making the Most of Your Natural Communication Style

• Communicate with confidence
• Recognize and eliminate self-sabotaging communication habits
• Identify the elements of nonverbal communication
• Characteristics of assertive body language
• Use your voice to full effect

Asserting With Diplomacy and Tact

• State your opinion without appearing hostile
• Stave off manipulation attempts
• Use active and reflective listening
• Ask questions to draw out information

Handling Tough Situations

• Confidently handle complaints and criticism
• Resolve problems quickly
• Respond tactfully when someone attacks
• Disarm disagreeable people
• Persuade others to see your side