Corporate Training By Zack Academy - Assertiveness Skills For Managers & Supervisors

Why Should You Take This Assertiveness Skills For Managers & Supervisors Workshop?

In this one-day Assertiveness Skills For Managers & Supervisors workshop, you'll find out how to give criticism that motivates improved performance, how to get the results you expect from employees, and how to implement unpopular policies without losing staff loyalty. You'll learn how to negotiate better, so you'll be able to win time, resources, and the backing of upper management for your department.

This seminar will give you dozens of problem-solving techniques for handling interdepartmental conflicts with tact so that you can reach compromises that are "win-win" solutions for everyone involved. You'll also build solid strategies for protecting your authority as a manager – without making enemies along the way.

Attend this intensive seminar, apply the powerful assertiveness techniques and communication skills you'll learn, and you can become the manager higher-ups will turn to whenever they have challenging projects that can't be trusted to just anyone. You'll be the "go-to" person whose opinion is not only listened to, but actively sought out. You'll be admired by employees, colleagues, and top management alike – and you'll achieve the recognition and respect you deserve.

Course Objectives:

• Speak up assertively without seeming pushy
• Handle problem employees quickly and effectively
• Assert your authority without being heavy-handed
• Get the credit you deserve for your ideas
• Encourage employees to bring you solutions – not problems
• Deal firmly and professionally with those who question your authority
• Professionally handle problems and problem employees 

Syllabus

Manage With Authority

• How to avoid crossing the line between assertive and aggressive behavior
• Discover which of the 3 types of bosses you are with this confidential management survey
• How to exercise your authority without being a tyrant or a taskmaster
• YES! It"s all right to show your anger ... here"s how to do it constructively
• How to confidently handle complaints and criticism from your peers
• 3 techniques top professionals use to gain the hard-earned respect of higher-ups
• How to use "the buck stops here" management style that"s the hallmark of an effective leader

Become a Master of Persuasion and Negotiation

• How to powerfully state your opinion without appearing hostile
• A great way to get even the most unbudging opponent to compromise
• The 1 form of persuasion that employees hate and how to avoid using it
• 3 phrases that will instantly dilute any suggestion you make ... and what to say instead
• How to involve employees in managerial decision-making without inviting them to usurp your authority
• The 4-to-1 rule savvy managers use to criticize employees and get positive results fast
• 5 expert negotiation tactics for handling stonewallers and stubborn bargainers
• 6 vital tips for ensuring that employees will carry out your instructions to the letter

Handle Conflicts and Crises With Confidence

• How to defend yourself without letting your emotions get the best of you
• How to get employees to solve problems on their own instead of bringing them to you all the time
• 3 methods for dealing with aggressive colleagues
• The secret to changing the way you feel about a person or policy you don"t agree with
• How to use assertive body language that tells everyone you mean exactly what you say
• The most effective way to cut to the heart of any problem
• How to firmly handle peers who try to exert power over you or your staff members

Gain Support and Dedication From Your Staff

• The professional way to admit you"ve made a mistake and move on
• How to defend your employees" actions without damaging your credibility
• Step-by-step guidelines for helping your team meet deadlines when the pressure is on
• How to decisively handle chronic troublemakers who destroy worker loyalty and motivation
• 1 of the most powerful employee motivators that many managers fail to use
• How to put an unpopular decision into effect without damaging employee morale
• How to organize a self-sufficient team you can rely on to get things done – even when you"re out of the office
• How to avoid stress-induced burnout, frustration, and exhaustion by using superior delegation skills