Corporate Training By Zack Academy - Breaking Bad Communication Habits

Why Should You Take This Breaking Bad Communication Habits Workshop?

Attend this one-day Breaking Bad Communication Habits workshop to explore strategies you need to identify and eliminate ingrained bad habits and start communicating more effectively. You will learn to be more clear and concise with the people you communicate with. You will learn to avoid common mistakes like using negative or passive language, being passive aggressive, or being vague or unclear. Bad communication habits can severely impact your professional career and your relationships with others. Reduce the unnecessary stress and confusion by attending this comprehensive seminar.

The Basics of Good Communication:

• What is good communication? Why is it important?
• What makes a good communicator – shared traits among successful communicators
• Presenting a professional image in all your communications
• The importance of two-way dialogue and feedback
• Projecting confidence and assertiveness in all of your communications

Communication Mistakes Everyone Makes and How to Avoid Them:

• The difference between just sending your message and communicating
• Credibility killers and how to avoid them
• Getting past the need to be right and avoiding passive-aggressiveness
• Neglecting common courtesy: how "please" and "thank you" can make a world of difference
• Chronic negativity and how to overcome it

Listening - An Often Overlooked Aspect of Communication:

• Why you're an inefficient listener – you're not hearing as much as you think you are
• Active listening techniques to ensure you're hearing what is actually being said
• Questions: what to ask to clarify an unclear message
• How to avoid spacing out when discussing uninteresting topics
• Identifying supporting elements and anticipating points and objections: real strategies to make you a better listener

Communication Clarity Killers:

• Vague or unclear language – simple errors that can lead to huge headaches
• The dangers of using negative or passive language
• Failing to take your intended recipient's perspective and point of view into consideration – a surefire recipe for misunderstanding
• Beating around the bush – strategies to help you deliver negative or unpopular messages with clarity

Email Communication - Sending the Right Message:

• The secrets of successful email communication
• Tone in email messages – how to make sure you're not being misinterpreted
• Subject lines are headlines: writing effective headers to grab and inform the reader
• Specifying the desired response: providing clarity to avoid questions later
• Formatting your email so that important points stand out

Nonverbal Communication:

• Body language and its impact on your message
• Five common nonverbal mistakes everyone makes
• Keeping your emotions in check, even when you're close to losing control
• Eye contact, posture, and other vital but often overlooked nonverbal communication elements
• Why signals are often misread and how to avoid misinterpretation