This Communicating with Others Online Anytime course helps individuals build the skills required to effectively communicate their thoughts, ideas and opinions to others and is particularly useful for small business owners. The course is also offered Online Anytime, so you can view it at your own leisure.
Course Completion Time: 150 minutes
PMI PDU Credits Upon Completion: 5
Course Format
Introduction video
Narrated step-by-step instructions
Course job aid
Assessment
Course certificate
Topics Covered
Nonverbal Communication
Understanding Body Language
Talk About and Promote the Company Vision
Create a Vision Branding Statement
Handling Customer Complaints
Course Objectives
Monitor and improve your nonverbal communication actions
Strengthen your ability to read other people's body language
Determine how you will talk about, promote and share the organization’s vision with others
Create a concise branding statement to connect others to the organization's vision
Positively handle queries or complaints from your customers
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