Corporate Training By Zack Academy - Customer Service Management Online Anytime

This Customer Service Management Online Anytime course helps managers learn how to manage, coach and inspire their customer service team to deliver high performing results. It is particularly useful for small business owners looking to generate more revenue without raising costs. The course is also offered Online Anytime, so you can view it at your own leisure.

Course Completion Time: 336 minutes

Course Format

• Introduction video
• Narrated step-by-step instructions
• Course job aid
• Assessment
• Course certificate

Topics Covered

• Shaping the Direction of Customer Service
• Inspiring and Motivating Customer Service Agents
• Giving Feedback to Your Customer Service Agents
• Customer Service Coaching
• Customer Service Quality
• Customer Feedback and Insight
• Onboarding New Customer Service Agents
• Managing Remote Customer Service Teams
  

Course Objectives

• Determine what you will do to help direct the company’s customer service strategy
• Learn how to inspire and motivate your customer service team
• Customer Service agents receive feedback on their performance
• Provide the right level of coaching to your customer service agents
• Implement the key elements of quality service with your team
• Find out from your customers what you and your team can do differently
• Help new hires be successful in the first few weeks of their new role
• Determine what is required to successfully manage a remote customer service team
  

Who Should Take This Course?

• Small Business Owners
• Managers
• Human Resource Professionals

Syllabus

• Shaping the Direction of Customer Service
• Inspiring and Motivating Customer Service Agents
• Giving Feedback to Your Customer Service Agents
• Customer Service Coaching
• Customer Service Quality
• Customer Feedback and Insight
• Onboarding New Customer Service Agents
• Managing Remote Customer Service Teams