Corporate Training By Zack Academy - Handling Difficult and Demanding Customers Online Anytime

Why should you take this Handling Difficult and Demanding Customers Online Anytime class?

Working in customer service requires people who are respectful, professional, and helpful, no matter what the situation or who they're dealing with. With customers who are polite, reasonable, and willing to listen. For every business, though, sometimes the opposite is true: customers are rude, confrontational, even bordering on abusive. When some customers offer more challenges than others, this Handling Difficult and Demanding Customers Online Anytime course guides students to discover successful communication and interpersonal techniques that will help turn difficult customers into satisfied ones.

Who should take this Handling Difficult and Demanding Customers Online Anytime class?

Anyone who wants to improve their customer services skills in an engaging and convenient setting will benefit from this Handling Difficult and Demanding Customers Online Anytime class.

Course Topics Include:

• Communication and Customer Service
• Managing Volatile Situations
• Handle Angry and Demanding Customers

Course Includes:

• Detailed companion workbook to keep as a reference
• Post-test for each module, plus a comprehensive course exam
• Interactive training with an experienced instructor
• Access on your mobile device

Syllabus

I. Communication and Customer Service

• Course Clinic
• A Built-in, Shock-Proof Want Detector
• Important Information You Can Derive From Body Language and Voice
• What They Hear That Isn"t Said

II Managing Volatile Situations

• Keep From Getting Drawn Into an Argument
• What Are We Really Doing
• Two Ways to Say "No"

III. Handle Angry and Demanding Customers

• Situational Service Strategies to Handle Upset Customers
• Optioning: An Underused Technique
• Damage Control
• Fielding Tough Questions
• Tricky Situations
• Breaking the Rules