Corporate Training By Zack Academy - Managing Human Resources

Why should you take the Managing Human Resources course?

The Managing Human Resources course provides practical tools, techniques, strategeis, and guidelines to help you manage the challenges of human resources with confidence and success. HR employees are responsible for talent management, employment laws, leadership, and company policies; this big job often doesn't receive the respect it deserves, but the Managing Human Resources course provides a space to focus on its importance. From hysterical employees to exasperated managers to health insurance cuts to fair, legal hiring, the course addresses an HR employee's role in making sure everything runs as smoothly as possible.

Who should take the Managing Human Resources course?

Anyone in Human Resources who wants to improve their day-to-day work habits, understand their larger role within their company, and learn in an engaging course with like-minded professionals should take this Managing Human Resources course.

Course Topics Include:

• The Purpose and Importance of Human Resources
• Recruiting, Interviewing, and Hiring
• Employee Benefits Administration & Communication
• Federal Laws, Discrimination, and Compliance
• Employee Performance Management
• Handling Special Issues and Situations
• Working With Your Organization’s Managers and Staff
• Records Retention, Management, and Destruction
• Managing Vendors and Suppliers
• Career Management: HR and the C-Suite

Course Includes:

• Interactive training with an experienced instructor
• Course materials with practical applications
• Key tips and strategies for use in the field

Syllabus

The Purpose and Importance of Human Resources

• Why HR is vital to every person in the organization
• Understanding and aligning HR with the organization’s essential goals
• HR Analytics: a critical thinking framework
• Values and ethics in HR
• HR’s role in making the company a great place to work

Recruiting, Interviewing, and Hiring

• Fair, legal hiring practices and the importance of strategic staffing
• Creating and administering job applications — both hard-copy and online
• What you need to know about preemployment testing
• Using social media for employee recruiting
• Types of employment interviews
• Interview questions that can NEVER be asked
• Best-practice recruiting tactics
• The pros and cons of noncompete agreements
• Don’t get hit with a big fat lawsuit! Know the rules of using contract labor
• The dos and don’ts of reference checking

Employee Benefits Administration & Communication

• Strategic benefits administration — you must have a plan!
• Your new health insurance obligations under the law
• What benefits do other organizations offer? A comparison of what’s out there
• A strategic approach to compensation management
• Managing incentive plans the fair and legal way
• Communicating your organization’s benefits and clarifying who is responsible for what to staff
• The IRS and cafeteria benefit plans — what’s changed
• Administering COBRA — what are the rules and what happens when a former employee breaks them?
• Top policies and procedures that you must have in place
• The Employee Handbook Audit Checklist

Federal Laws, Discrimination, and Compliance

• Know the laws and what they cover: FMLA, HIPAA, ADA, ADEA, COBRA, EPA, ERISA, FLSA, PDA, Title VII, and more!
• Super-hot FLSA issues for employees who use technology to work off-site
• Don’t blunder here! Understand medical certification and the FMLA
• What constitutes age discrimination, and could your company’s managers be crossing the line?
• How does the ADA define reasonable accommodation?
• Top mistakes made in areas such as discrimination, wrongful termination, reverse discrimination, exempt vs. nonexempt classification, workplace bullying, domestic partner qualification, and more
• Legal land mines in OSHA and workplace safety — know your rights and obligations
• Mental illness and the ADA — what you MUST know!
• Would your employees have a case for a hostile work environment claim?
• How to investigate and handle sexual harassment claims, employee discrimination claims, and other employee-sensitive complaints
• What you need to know about the Worker Adjustment and Retraining Notification (WARN) Act

Employee Performance Management

• Creating a legal and effective employee appraisal process
• Termination 101 — keep it legal, keep it safe
• The unbreakable rules of criticism and discipline
• Discipline and termination documentation: your best defense in court is thorough documentation

Handling Special Issues and Situations

• What you need to do when employees are called to military service and active duty
• The ins and outs of handling garnishments
• Why and how to conduct effective diversity training for every employee
• Keys to avoiding costly mistakes when handling employee accidents and injuries on the job
• Protecting your organization from retaliation lawsuits
• Social media use policies — what you can and can’t do
• Can you replace an older worker with a younger one? What you need to know
• What’s legal when it comes to drug, alcohol, and genetic testing?
• Workplace violence: keep your employees safe and protect your company from liability
• The role of HR in times of change and turbulence
• Contingency planning for emergencies

Working With Your Organization’s Managers and Staff

• HR’s role in supporting organizational managers and supervisors
• Educating your organization’s leaders on expectations regarding:
  • Proper recruiting, interviewing, hiring, and other staffing procedures
  • Writing and maintaining current, precise job descriptions
  • Employee discipline and termination
  • Maintaining a discrimination-free and harassment-free work environment
  • Onboarding new hires
  • Performance appraisals
  • Employee training
  • Employee dress codes
  • And more!
• Understanding the high cost of turnover and how to work with managers to minimize it
• Do you really need to have an employee handbook? Yes, and we’ll explain why!

Records Retention, Management, and Destruction

• What records do you need to keep and for how long?
• Managing electronic documents and paper records
• Records management tips that’ll make your life easier
• What’s the safe way to retain records that need to be kept?
• Creating a document destruction process

Managing Vendors and Suppliers

• What should you outsource?
• How to make vendors your strategic partners
• Getting the best prices and best terms
• Secrets of negotiating win-win deals
• Holding vendors responsible for their commitments ... and what to do when they’re letting you down
• How to protect your organization from suppliers who harass employees

Career Management: HR and the C-Suite

• Proving HR’s contribution to the bottom line
• Positioning yourself as a key member of the top management team
• Important HR metrics that tell the tale of how good you really are
• Prepping yourself for your career climb
• Where do you go from here? Career growth strategies for HR pros